Help & Support
If you have any questions about DOCUNIZE™, our competent team at the Service Center will be happy to assist you. We also support you in creating your templates and help with the migration of existing templates.
The ServiceCenter can be contacted in the following ways:
+49 (0)8677 / 9747-402
Service hours: Monday – Friday (weekdays) 8:00 – 17:00 CET/CEST
support@docunize.com
In order to be able to help you quickly and adequately in case of an error, you have the possibility to provide our support with the following information:
Microsoft Office Version (please see Microsoft support)
DOCUNIZE Version (You can find them in the client as well as in the administrator by clicking on the DOCUNIZE logo.)
Short error description: How or when the error occurs.
A screenshot of the error message or the incorrect behaviour.
DOCUNIZE log files: These can be created using our Log Collector Utility.